FAQs
* How do I order a cake?
We definitely prefer that you visit the studio or call us to discuss orders as emails can get lost in cyberspace. Before you contact us, please have the following information ready:
- -date of your event
- -type of occasion
- -number of servings being requested
- -idea or cake design in mind
- -cake flavour choice(s)
If you email us your information, please allow up to 3 business days for a reply...and please don't hesitate to call us if you haven't heard back!
* How much do your cakes cost?
Cakes are priced based on the number of servings you require and the detail you are requesting. There is no set price list for our cakes as they are custom designed as they can range from $75 to $1,000,000!
* What are your ordering policies?
Please see READ our policies here, before you place your order. In summary, a 50% non-refundable deposit is required to secure your order along with a singed order form. You may pay by cash, debit, Visa or Mastercard.
* Do you deliver?
We offer delivery and set up for wedding cakes and cupcakes. Prices range from $50-$100 within the city, depending on time it may take to set up.
All our cakes, cupcakes, cookies are delivered by us and we do not use a courier service. Fee for cake or cupcake deliveries are from $15+ within the city. If you prefer to use your own courier service, you do so at your own risk.
* What type of cakes do you bake?
We use fresh ingredients and we bake from scratch. Ingredients include flour, sugar, eggs, butter, milk, fruits and nuts.
Our vanilla cake is a butter cake...a nice dense buttery cake similar to pound cakes and nothing at all like grocery store cake mixes.
Our chocolate cake is a nice moist dark chocolate.
Our RED VELVET is rich and dense with a hint of cocoa and chocolate chips...you'll need a nice cold glass of milk with a slice!
Please see our menu for a full list of our flavours.
* Do you offer cakes to people with specific food allergies?
We do bake gluten free cupcakes and cakes by special order only. Please note that we do not guarantee to be 100% gluten free because we have flour flying around all day! We do not recommend our gluten free to celiacs who are severely intolerant of flour.
At this time we only offer vegan friendly cupcakes in our storefront and by special order. Sorry, we do not do the dairy free cakes as all our cakes are iced in buttercream. Again, if you have a severe allergy to dairy, please do not consume our products...we love butter and use it in almost EVERYTHING.
Also note that some of our products may contain nuts. Those with nut allergies should NOT consume our products.
* Do all your cakes have fondant?
Uh, pretty much. We use a high quality vanilla and chocolate fondant for our cakes. If you have tried "bad tasting" fondant in the past, you will find a big difference in the fondant we use. The majority of our cakes are covered in a layer of fondant, with a layer of buttercream underneath. We prefer to decorate our cakes with fondant because of the satin finish it gives and the support it provides our sculpted cakes. It is very forgiving and though we try to make it flawless, you may sometimes notice some small airbubbles or tears...but nothing to fret about.
Fondant will also help to keep your cake moist.
* How long can I keep my cake for?
As sugar is the only preservative in our products, please keep in mind that cupcakes and cakes are best served the day or the day after you pick up your order and will keep fresh for about 2 to 3 days afterwards if stored properly. Many clients tell us that our cupcakes freeze well in an airtight container for up to 2 weeks, but why would you wait that long?
* Will you copy a particular design for me?
No. In respect to other designers work, we will not accept photos of cakes or cupcakes created by another designer, nor will we replicate another designer’s cake. We also do not replicate our own cakes over and over again. We would love to create a unique cake just for your special occasion.
If you are submitting a photo of an item (i.e. car, building, cartoon) that you would like created in cake, please bring us photos with various views (sides, top, front, back). We certainly try our best to interpret something from an image into cake…but please understand we are using mediums such as fondant, buttercream, chocolate, etc. and though we use them to their limits, they are not always able to create certain pieces with 100% accuracy.
Photos can be dropped off at our studio or mailed to us. We do not refer to emails for photos.
We cannot guarantee a 100% color match, but will try our best to match if a color swatch is provided. If you do not provide a sample color, we will tint the buttercream or fondant to the best of our judgement.
